Warranty & ReturnsFAQ
Find clear answers about our product warranties, return conditions, and how we ensure your satisfaction.
5 Years
max. warranty coverage
30 Days
claim notification deadline
3 Days
freight damage deadline
Everything you need to know about returns & warranty
Returns & Freight Claims
Custom products
Excluded from exchanges and returns, unless defective.
Stock items
Returns possible within 30 days of delivery.
- Product is unused
- Original packaging retained
- Dollamur return authorization required
- Possible restocking fee of up to 20 %
Custom orders are final sales with no returns or exchanges.
Customers must inspect shipments immediately upon receipt. Any visible freight damage must be noted on the delivery receipt.
Warranty
Dollamur offers a limited warranty on all products. The warranty applies only to the original purchaser and is non-transferable.
Dollamur has the option to repair or replace a mat during the warranty period.
Original purchaser
The person or organization that buys the product directly from Dollamur or an authorized dealer.
Defects
A flaw in materials or workmanship that prevents the product from functioning as intended under normal use.
Normal use
Using the product according to its intended purpose and in line with Dollamur's care guidelines.
Normal wear & tear
Expected cosmetic or performance changes from regular use, including surface scratches or color variation.
Covered
- Manufacturing defects in materials
- Manufacturing defects in workmanship
- Product component failure during normal use
NOT covered
1. Damage caused by:
- Improper installation
- Failure to follow care guidelines
- Misuse or vandalism
- Accidents or impact damage
- Improper storage
- Product modification
- Non-approved cleaning chemicals
- Extreme environmental conditions
2. Normal wear & tear:
- Cosmetic scratches or surface marks
- Mild compression
- Color fading
- Aesthetic changes that do not affect performance
Warranty duration and coverage vary by product type:
| Product | Duration | Coverage |
|---|---|---|
| Custom Vinyl Sports MatsCustom vinyl sports mats | 5 Years | Year 1–3 100 % Year 4 50 % Year 5 25 % |
| Swain Martial Arts MatsSwain martial arts mats | 5 Years | Year 1–3 100 % Year 4 50 % Year 5 25 % |
Shipping cost coverage depends on the warranty year:
| Period | Dollamur pays | Customer pays |
|---|---|---|
| Year 1 | 100 % | 0 % |
| Year 2–3 | 50 % | 50 % |
| Year 4–5 | 0 % | 100 % |
The customer must notify Dollamur within thirty (30) days of discovering the issue. The following must be provided:
- Proof of purchase or order number
- Description of the issue
- Photos or videos showing the defect
- Installation details (if applicable)
Product Warnings
Yes. Dollamur mats are designed to provide a supportive surface, but they do not eliminate the risk of serious injury.
- Ensure adequate clearance around the mat
- Inspect the mat before each use
- Follow all safety guidelines in the user manual
- Never use the mat solely as a fall or landing mat
It is normal for roll-out mats to shift slightly with intensive use. To minimize movement:
- Correctly position and firmly connect the mats.
- Ensure the underlying surface is appropriate.
- Consider using suitable mat tape or recommended connection systems.
- Always follow the user manual for setup and safety.
Our team is ready to help
If you can't find the information you need about our products or warranty, our customer service team is here for you.
We respond within 24 hours.